This policy describes how PathBhaban fulfills its educational services and delivers documents, confirmations, and other outputs to students and parents.
1. Nature of Services
PathBhaban is an educational institution (both residential and non-residential) providing academic instruction, coaching, and related educational services for students from Class V to Class XII. Our core services include: classroom teaching, smart classroom sessions, hostel accommodation, library access, sports & cultural activities, and examination preparation guidance. These are service-in-person offerings delivered at our campus locations in Narayanpur and Buniadpur, Dakshin Dinajpur.
2. Admission Confirmation Delivery
- Online Applications: Upon successful submission of an online admission form, an automated acknowledgement will be sent to the registered email address within 24–48 hours.
- Admission Test Results: Results of the written admission assessment will be published on the school notice board and communicated to candidates within 7 days of the test date.
- Offer Letters: Selected candidates will receive an admission offer letter either in person at the school office or via email within 5 working days of result declaration.
- Final Admission Confirmation: The student's admission is confirmed only upon submission of all required documents, original mark sheets, and payment of the prescribed admission fee at the school office.
3. Educational Service Delivery
- Classes are conducted Monday to Saturday, 9:00 AM to 4:00 PM (subject to academic calendar).
- The academic session commences on 1st January 2026 (as per the admission schedule for 2026–27).
- Any cancellation of classes due to public holidays, local events, or unforeseen circumstances will be communicated via the school notice board and WhatsApp group.
- Smart classroom sessions, guest lectures, and special classes are scheduled periodically and communicated in advance to all enrolled students.
4. Document Delivery
The following documents are issued by the school upon request:
| Document | Delivery Mode | Turnaround Time |
|---|
| Transfer Certificate (TC) | In-person at school office | 7–10 working days |
| Character Certificate | In-person or via registered post | 3–5 working days |
| Mark Sheet (Internal) | In-person (issued to student in class) | Within 7 days of exam |
| Bonafide Certificate | In-person at school office | 2–3 working days |
| Fee Receipt | In-person at school office / email | Same day |
| Board Admit Card (WBBSE/WBCHSE) | Distributed in school (from board) | As per board schedule |
5. Hostel Services
- Hostel accommodation is available for outstation students on a first-come, first-served basis.
- Room allotment is confirmed upon payment of the hostel advance and submission of the hostel application form.
- 24-hour purified drinking water, CCTV surveillance, separate wardens for boys and girls, and nutritious meals are provided as part of the hostel package.
- Any issues with hostel facilities must be reported in writing to the warden; resolution will be communicated within 48 hours.
6. Online Enquiries & Contact Response
- Enquiries submitted via the website contact form will receive a response within 1–2 working days.
- WhatsApp messages sent to +91 7797078169 or +91 7908768837 will be responded to during office hours (Mon–Sat, 9 AM–4 PM).
- Emails sent to Pathbhaban2025@gmail.com will be responded to within 2 working days.
7. Force Majeure & Service Interruptions
PathBhaban will not be held liable for failure to deliver services due to circumstances beyond its reasonable control, including natural disasters, state/central government directives, power outages, or pandemic-related restrictions. In such cases, the school will make best efforts to deliver services through alternative means (online classes, digital notices, etc.) and will communicate any disruptions in advance wherever possible.
8. Grievance Redressal
If you are unsatisfied with any aspect of our service delivery, please raise a formal grievance in writing to the Principal at the school office or email Pathbhaban2025@gmail.com. All grievances will be acknowledged within 3 working days and resolved within 15 working days.
9. Contact
PathBhaban – Administrative Office
Head Office: Buniadpur (BDO Office Road), Banshihari, Dakshin Dinajpur, WB
Branch: Narayanpur, Buniadpur, Dakshin Dinajpur, WB
📞 +91 7797078169 / +91 7908768837
✉️ Pathbhaban2025@gmail.com
